Answers common questions
Opening hours, areas you cover, services, what to bring, parking. Only from the answers you approve.
Every call
answered.
An AI call agent for your business phone. It picks up after hours, while you’re on a job and when every line is busy. It answers questions, books the appointment and texts you a summary.
- 24/7or only when you can’t pick up
- Your numbercalls forward; nothing to reprint
- US & UKlocal numbers and recording notices
Hear a
sample call.
An evening call to a plumbing firm. Press play, or pick a line to jump to it.
Thanks for calling Northgate Plumbing. You're speaking with our automated assistant, and this call is recorded. How can I help?
Hi, yeah, um... there's water coming out from under my kitchen sink. It's not, like, gushing, but it won't stop.
Okay, let's get that sorted. First, can you find the shut-off valve under the sink, and turn it clockwise? That should stop the water.
Hang on... okay. Yeah, that's done. It's stopped.
Good. Since the water's off, this isn't an emergency call-out tonight. I can book the first visit tomorrow, at eight a.m. Does that work for you?
Eight's fine, yeah.
Great. Can I take your name, and the street you're on?
Dan Price. On Maple Avenue.
Thanks, Dan. You're booked for eight tomorrow morning. You'll get a text confirming it, and the plumber will call before they head over. Anything else I can help with?
No, that's it. Thanks.
You're welcome. Have a good evening.
Simulated call. “Northgate Plumbing” and the caller are fictional, and both voices are AI-generated. It’s here so you can hear the pace and tone, not a recording of a client.
What it
handles.
The six jobs most businesses want covered first. You choose which ones it does.
Books and moves appointments
Into your Google or Outlook calendar, Calendly, or your booking software where it has an API.
Takes proper messages
Name, number, address, what they need and how urgent it is, written down every time.
Sorts new enquiries
Asks your qualifying questions, so you call back the jobs worth calling back first.
Puts urgent calls through
Transfers to you or your on-call number by your rules, such as a burst pipe or a locked-out tenant.
Texts you a summary
Within a minute of the call: who called, what they need and what was booked, with the transcript.
Who it’s for.
Businesses where a missed call is a missed job, and the phone rings when you’re busy doing the work.
Home services
Plumbers, heating and HVAC, electricians, roofers, locksmiths
Out-of-hours jobs, quotes, “are you free this week?”
Clinics and dental practices
Physio, dental, chiropractic, vets
New patients, rebooking, cancellations, opening times
Estate and letting agencies
Sales, lettings and property management
Viewings, valuations, tenant maintenance reports
Law, insurance and recruitment
Firms and agencies that live on enquiries
Intake questions, callback requests, document reminders
Garages and trades counters
Car repair, MOT and service centres
Bookings, “is my car ready?”, opening hours
Salons and studios
Hair, beauty, fitness and classes
Bookings, changes and the same five questions all day
For marketing
agencies.
Your clients ask for AI phone answering. I build it for you.
I build, test and maintain a call agent for each client, under your brand, with you as their contact. You set the price to your client. Each agent gets its own script, rules, number and summary recipients, and a monthly transcript review.
Ask about agency termsHow it starts.
About two weeks from the first call to going live, depending on your booking system.
- 01
A 20-minute call
You tell me which calls you miss, what callers usually ask and what should happen next.
- 02
Your script, in your words
I write the greeting, approved answers and rules from your real FAQs, prices you’re happy to share and booking steps. You approve it.
- 03
A test number first
You and your team call it as often as you like and try to catch it out. Nothing goes live until you’re happy.
- 04
Go live, keep your number
Calls forward from your existing number: after hours, when you don’t pick up, or all the time. Your choice, and you can switch it off.
- 05
Two weeks of tuning
I read the transcripts, fix answers it got wrong and adjust the rules. After that, a monthly check.
The rules
it follows.
- It tells every caller they’re speaking with an automated assistant, and that the call is recorded where you record calls.
- It answers inbound calls only. It does not make cold calls. In the US, AI voice calls to people need their prior consent under the TCPA.
- It only gives prices and promises you have approved. Anything else becomes “I’ll have someone confirm that.”
- A caller can ask for a person at any point, and it follows your transfer or message rule.
- It can mishear a name or number, so summaries flag anything it wasn’t sure of, and you keep the recording to check.
- Recordings and transcripts are kept for an agreed period, then deleted. It doesn’t take card payments over the phone.
How it’s priced.
A fixed setup price and a monthly fee, in writing before you commit.
Setup covers the script, the test number, your calendar or booking connection and two weeks of tuning. The monthly fee covers hosting, updates and a monthly transcript check. Phone and AI usage is per minute and listed separately, so a busy month never surprises you. No long contract.
This is a new service. I haven’t launched one for a client yet, so the first few are priced as pilots, with a clear way out if it isn’t working.
Common
questions.
Do I keep my phone number?
Yes. Your number stays the same. Calls forward to the assistant at the times you choose: after hours, when nobody answers within a few rings, when the line is busy, or all day. You can turn forwarding off at any time.
Will callers know it’s AI?
Yes. It says so at the start of every call. Hiding it would damage trust, and in some places it’s a legal requirement. It still sounds natural, and callers can ask for a person.
What happens when it doesn’t know the answer?
It doesn’t guess. It takes a detailed message and tells the caller someone will get back to them, or transfers them if your rules say so. Those calls show up in your summary so you can add the answer for next time.
Can it book straight into my calendar?
Usually, yes: Google Calendar, Outlook, Calendly and many booking systems with an API. If your software has no way in, it takes the booking request and texts it to you to confirm.
What does it cost?
A fixed setup price and a monthly fee, both written down before you commit. Phone and AI usage is billed by the minute and listed separately in the quote, so you can see what busy months cost.
Does it work in the US and the UK?
Yes, with a local number in each. It follows local rules on call recording notices and data protection, and I set the greeting and disclosures for where you are.
Can it answer in Spanish or other languages?
Yes. It can detect the caller’s language and answer in it, or offer a choice. Each language’s script is checked before launch.
I run a marketing agency. Can I offer this to my clients?
Yes. I can build and maintain call agents for your clients under your brand, with you as the client contact. Ask for the agency terms.
Let’s make you
easy to choose.
Tell me what you sell and where customers drop off. I’ll reply with the first change worth making and a written scope.
Tell me about your business